Shipping policy

Welcome to SPARC LIGHTS! We're delighted to have you as our valued customer. To ensure a seamless and enjoyable shopping experience, we've outlined our shipping policy below.

1. Shipping Times:

We understand the importance of receiving your orders promptly. Our team is committed to processing and shipping your order as quickly as possible. Shipping times may vary depending on your location and the availability of the products you've chosen. Typically, orders are shipped within 1-2 business days from the date of purchase. Here's a general guideline for shipping times:

  • Standard Shipping:
    1. Standard Delivery: This option typically takes 7-10 days for delivery(may vary based on location). It's available for both Cash on Delivery (COD) and prepaid orders.

  • Expedited Shipping: This expedited service ensures that your order is dispatched the next day. However, please note that Express Delivery is exclusively available for prepaid orders and incurs an additional charge of ₹300.

Please note that during busy seasons or promotional events, shipping times may be slightly extended. We appreciate your patience during such times.

2. Payment Options:

We understand that different customers have different preferences when it comes to payment methods. Here are your payment options at [Your E-commerce Brand]:

  • Cash on Delivery (COD): Currently we offer COD as option limited to NCR region only. This means you can pay for your order in cash when it's delivered to your doorstep. COD is available for orders with a total value of up to ₹30,000. However, please keep the following COD fees in mind:

    • For lightweight items: A COD fee of ₹200 will apply for orders up to ₹15,000.
    • For heavier or bulkier products: Orders exceeding ₹15,000 will incur an additional charge of ₹350 for COD.

    While we do offer COD as a payment option, we recommend considering prepaid orders for the following reasons:

    • Faster Delivery: Prepaid orders are eligible for our Express Delivery service, ensuring a quicker delivery time.

    • Additional Discounts: Prepaid orders may make you eligible for special discounts and offers, enhancing your savings.

    • Hassle-free Shopping: Prepaid orders provide a smoother and more efficient shopping experience.

  • Partial Payment Option:

    We are excited to introduce a new partial payment option for your convenience. With this option, you can now pay only 30% of the total order value in advance, with the remaining amount due at the time of delivery.

    How It Works:

    1. Advance Payment: When placing your order, you will be required to pay only 30% of the total order value as an advance payment. This payment confirms your order and allows us to begin processing it.

    2. Remaining Payment: The remaining amount must be paid at the time of delivery. Our delivery personnel will collect the balance payment from you before handing over the order.

    3. Cancellation Policy: You can cancel your order before shipment and receive a refund of the advance payment. However, once the order is shipped, the advance payment becomes non-refundable.

    4. Payment Methods: We accept various payment methods for both the advance payment and the remaining amount at the time of delivery. Please refer to our payment options during checkout for more details.

    5. Delivery Confirmation: To complete the transaction, you must confirm the receipt of your order at the time of delivery. This helps us ensure a smooth and successful transaction.

We are committed to providing you with flexibility and convenience in both our delivery and payment options. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing SPARC LIGHTS for your shopping needs. We look forward to serving you and ensuring your satisfaction with every order.